Privacy Policy – q22 Pakistan Online Gaming Platform

1 Introduction

This Privacy Policy describes how q22 ("q22", "we", "us", "our") collects, uses, stores, and protects personal information when you visit and use the q22 online gaming platform at q22.bz, including all related features, games, betting markets, mobile applications, and customer support channels.

We understand that sharing personal information online requires trust. When you register an account on q22, make a PKR deposit via JazzCash or Easypaisa, place a bet on a PSL match, or contact our support team, you are sharing information with us. We take that responsibility seriously and are committed to handling your data with care, transparency, and respect.

By using the q22 platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you should not use the platform. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, both of which form part of your agreement with q22.

2 Data We Collect

q22 collects personal data in several ways depending on how you interact with our platform. The categories of data we collect are described below.

2.1 Registration Data

When you create a q22 account, we collect the information you provide during the sign-up process. This includes your full legal name, date of birth, email address, mobile number, and any username or password you set for your account. This information is required to open and operate your account.

2.2 Identity Verification Data (KYC)

To comply with standard identity verification requirements and protect against fraud, q22 may ask you to provide copies of identity documents before processing withdrawals or if your account activity triggers a review. This may include a government-issued photo ID (such as a CNIC or passport), proof of address, or confirmation of your payment method. These documents are processed securely and used only for verification purposes.

2.3 Financial Transaction Data

Every deposit and withdrawal you make on q22 generates a transaction record. This includes the amount in PKR, the payment method used (such as JazzCash, Easypaisa, Raast, Bank Transfer, or card), the date and time of the transaction, and the relevant transaction reference number. We retain this data to maintain your account balance history and to support any disputes or reconciliation queries.

2.4 Gaming Activity Data

We record your activity across all sections of the q22 platform — Sports Betting, Casino, Live Casino, Slots — including bets placed, game sessions, outcomes, bonus claims, and VIP tier progress. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical and Device Data

When you access q22 through a browser or our mobile app, our systems automatically collect certain technical data. This includes your IP address, device type, operating system, browser type and version, screen resolution, and general location data derived from your IP address. This data helps us detect unusual access patterns and protect your account from unauthorised use.

2.6 Communications Data

If you contact q22 support via live chat or email, we retain a record of that correspondence, including your messages and our responses. This helps us maintain service quality, resolve disputes accurately, and provide consistent support if you contact us again.

3 How We Use Your Data

q22 uses the personal data we collect for the following purposes. We only use your data in ways that are relevant to the operation of the platform or your direct relationship with us as a player.

• Account Operation: To create, manage, and maintain your q22 player account, including processing deposits and withdrawals in PKR, tracking your game history, and calculating your VIP tier status.
• Identity Verification: To verify your identity during the KYC process before processing withdrawals or when account activity requires review, to ensure all players meet the 18+ age requirement.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and any other conduct that breaches our Terms and Conditions. Device and IP data is used to identify suspicious access patterns.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide ongoing support through our live chat and email channels.
• Platform Improvement: To analyse aggregated usage data and identify areas where the platform experience can be improved — including game load times, mobile app performance, and betting market availability.
• Responsible Gaming: To monitor your gaming activity and proactively apply responsible gaming safeguards where patterns of behaviour suggest a potential issue, such as significant increases in deposit frequency or betting volume over a short period.
• Promotions and Bonuses: To administer bonus offers, free bets, cashback rewards, and VIP programme benefits that are relevant to your account and activity level. We do not send unsolicited third-party marketing.
• Legal and Compliance Obligations: To maintain records as required under applicable financial and anti-fraud regulations, and to cooperate with legitimate requests from relevant authorities where required by law.

4 Legal Basis for Processing

q22 processes your personal data on the following legal bases:

4.1 Contractual Necessity

The majority of data processing on q22 is necessary to fulfil our contractual obligations to you as a registered player. This includes account creation, processing PKR transactions, recording gaming activity, calculating VIP rewards, and providing customer support. Without this data processing, we would be unable to provide the core services of the platform.

4.2 Legitimate Interests

In some cases, q22 processes personal data based on legitimate interests — specifically to prevent fraud, ensure platform security, improve our services, and protect the interests of all players on the platform. We only rely on this basis where our legitimate interest is not overridden by your individual privacy rights.

4.3 Legal Obligation

Certain data processing activities — particularly those related to identity verification, transaction record-keeping, and fraud reporting — may be required by applicable laws and regulations. Where this is the case, q22 is obligated to process your data regardless of individual consent.

4.4 Consent

Where q22 relies on your consent to process personal data — for example, for optional marketing communications about platform promotions — you have the right to withdraw that consent at any time by contacting support or updating your account communication preferences. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

5 Data Sharing & Third Parties

q22 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

To process your PKR deposits and withdrawals, q22 works with payment service providers that operate the JazzCash, Easypaisa, Raast, and banking infrastructure. Your financial transaction data is shared with these providers strictly to complete and verify the relevant transaction. These providers are subject to their own privacy and data security obligations.

5.2 Identity Verification Services

For KYC purposes, q22 may use third-party identity verification services to confirm the authenticity of documents you submit. These services process your document data under strict confidentiality agreements and are not permitted to use it for any purpose other than identity verification on q22's behalf.

5.3 Game Content Providers

Live Casino, Slots, and certain Casino game titles are powered by third-party game studios. These providers may receive limited session data (such as game round IDs and bet amounts) to operate their game systems and resolve technical disputes. They do not receive your full personal profile or payment information.

5.4 Fraud Prevention and Security

q22 uses fraud detection tools and security services that may process technical data — including IP addresses and device fingerprints — to identify patterns associated with fraud or prohibited activity. These tools operate on q22's behalf under data processing agreements.

5.5 Legal Authorities

Where q22 receives a lawful request from a relevant authority — such as a court order, or a request in connection with an investigation into financial crime — we may be required to disclose specific personal data. q22 will always seek to verify the legitimacy and scope of any such request before complying.

6 Payment Data & Financial Privacy

Given that q22 processes real-money PKR transactions, financial data privacy is a priority area for us. Here is how we handle your payment information specifically.

6.1 What Payment Data We Hold

q22 retains records of your PKR deposit and withdrawal transactions, including amounts, dates, payment methods, and transaction reference numbers. This information is stored in your account transaction history and is accessible to you at any time through the platform.

6.2 What Payment Data We Do Not Store

q22 does not store full debit or credit card numbers, card CVV codes, mobile wallet PINs, or internet banking credentials. Payment authentication is handled entirely by your payment provider (such as JazzCash or your bank). q22 receives only a transaction confirmation and reference, not the underlying sensitive payment credentials.

6.3 PKR Transaction Records

Your complete PKR transaction history is available within your q22 account at any time. This includes deposits, withdrawals, bonus credits, VIP cashback payments, and any adjustments made by the support team. We recommend reviewing your transaction history regularly and reporting any discrepancies to q22 support promptly.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small data files placed on your browser or device when you visit a website. They allow the site to remember information about your visit — such as your preferred language, login session, or the games you have recently played — and help the site function more efficiently on your next visit.

7.2 How q22 Uses Cookies

q22 uses the following categories of cookies on the platform:

• Essential Cookies: These are required for the platform to function. They manage your login session, maintain your account state while you navigate between pages, and ensure that your bets and game sessions are correctly attributed to your account. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: These collect anonymised data about how players use the platform — such as which pages are visited most frequently and how long game sessions last. This data is used in aggregate to improve platform performance and user experience.
• Functional Cookies: These remember your preferences — such as your preferred sports betting market or casino game category — so the platform can personalise your view without requiring you to set these preferences again each session.
• Security Cookies: These support fraud detection by helping q22 identify unusual patterns in how the platform is being accessed, such as rapid switching between different IP addresses or devices in a short period.

7.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so for essential cookies may prevent parts of the q22 platform from working correctly. Instructions for managing cookies are available in your browser's help documentation.

8 Data Retention

q22 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods for different categories of data are as follows:

• Account Data: Retained for the full duration of your active account relationship with q22, plus a period of up to five years following account closure. This allows us to respond to any retrospective disputes, requests, or legal enquiries related to your account history.
• Financial Transaction Records: PKR transaction records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practices.
• KYC and Identity Documents: Identity documents submitted for verification are retained for the duration of your account and for up to five years after account closure, or longer if required by applicable law.
• Gaming Activity Logs: Bet history, game session data, and VIP activity records are retained for the duration of your account and for a minimum of two years after account closure.
• Support Communications: Customer support correspondence is retained for up to three years from the date of each interaction.
• Technical and Device Data: Log data and device information are retained for a shorter period of up to 12 months, as this data is primarily used for security and fraud detection rather than long-term account management.

When data is no longer required and there is no legal obligation to retain it, q22 securely deletes or anonymises it so that it can no longer be linked to an individual player.

9 Data Security

Protecting the personal and financial data of our players is a core operational responsibility at q22. We implement a range of technical and organisational security measures to protect your information against unauthorised access, loss, alteration, or disclosure.

9.1 Encryption

All data transmitted between your browser or app and q22 servers is encrypted using TLS (Transport Layer Security). Sensitive stored data — including KYC documents and account credentials — is encrypted at rest using industry-standard encryption protocols.

9.2 Access Controls

Access to player personal data within q22's systems is strictly limited to employees and contractors who require it to perform their job functions. Access is controlled through role-based permissions, and all access is logged and audited regularly.

9.3 Account Security Measures

q22 provides players with tools to help secure their own accounts, including strong password requirements and the ability to review recent account activity. We strongly recommend using a unique, complex password for your q22 account that you do not use on any other website or app. q22 staff will never ask for your password.

9.4 Incident Response

In the event of a data security incident that affects your personal data, q22 has procedures in place to identify, contain, and respond to the incident promptly. Affected players will be notified where required and appropriate, with information about what happened and what steps have been taken.

10 Your Rights

As a q22 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact q22 support with the relevant request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

• Right to Access: You have the right to request a copy of the personal data q22 holds about you. We will provide this in a clear, structured format. Note that your transaction history and account activity are already accessible directly through your q22 account dashboard at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some account details can be updated directly through your profile settings; others may require a support request.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — q22 may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after an account is closed. We will clearly explain what can and cannot be deleted and why.
• Right to Restrict Processing: You may request that q22 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing that is based on q22's legitimate interests. If you raise an objection, q22 will review whether there are compelling grounds to continue the processing or whether your interests override those grounds.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect processing that has already taken place.

11 Children's Privacy

The q22 platform is strictly for adults aged 18 years and above. q22 does not knowingly collect personal data from anyone under 18 years of age. If we discover that a minor has created an account or submitted personal data to the platform, we will close the account immediately, delete the associated data, and ensure that any deposits are returned appropriately.

If you are a parent or guardian and believe that a minor has accessed or registered on the q22 platform, please contact our support team immediately so that we can take action. q22 takes its responsibility to prevent underage gambling extremely seriously, and age verification is a core part of our account registration and KYC processes.

12 Changes to This Privacy Policy

q22 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised policy will be published at q22.bz/privacy-policy and the "Last Updated" date at the top of this page will be changed accordingly.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — q22 will make reasonable efforts to notify registered players through the platform or by email to the address on their account. It is your responsibility to review this policy periodically and to be aware of any updates.

Your continued use of the q22 platform following any update to this Privacy Policy constitutes your acknowledgement and acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and request account closure through our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q22 handles your personal data, please do not hesitate to get in touch. Our support team is available 24 hours a day, seven days a week.

You can contact q22 support via live chat directly within the platform, or by email at:

For data deletion or access requests specifically, please mention "Privacy Request" in your message subject so it can be prioritised by our data team. For responsible gaming related queries, visit our Responsible Gaming page for available tools and self-exclusion options.