These Terms and Conditions govern your use of the q22 platform. Please read them carefully before creating an account or placing any bets. By registering and using q22, you confirm that you have read, understood and agreed to these terms in full.
A quick overview of the most important areas covered in these Terms and Conditions before you read the full document below.
You must be at least 18 years old to register and use q22. One account per person is permitted. Providing false information during registration will result in account suspension and forfeiture of any balance.
All transactions on q22 are processed in PKR. Supported methods include JazzCash, Easypaisa, Raast, Bank Transfer, and cards. You may only withdraw using a method associated with your verified account.
All bonuses, cashback and promotional offers are subject to specific wagering requirements stated at the time of the offer. Misuse of bonuses, including multi-accounting to claim duplicate offers, will result in cancellation.
All bets and casino game results are final once confirmed. q22 reserves the right to void markets in exceptional circumstances such as verified errors, match abandonment, or technical failure.
You are responsible for maintaining the confidentiality of your login credentials. q22 will never ask for your password. Notify support immediately if you suspect unauthorised access to your account.
q22 provides deposit limits, session controls and self-exclusion tools. Players are encouraged to use these tools to keep gaming within a budget and timeframe they are comfortable with.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and q22 ("q22", "we", "us", "the Platform") governing your access to and use of the q22 online gaming platform available at q22.bz, including all associated mobile applications, features, games, betting markets, promotions, and services.
By accessing the q22 platform, creating an account, making a deposit, placing a bet, participating in any casino or live casino game, or claiming any bonus or promotion, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation.
If you do not agree to any part of these Terms, you must not use the q22 platform. It is your responsibility to review these Terms periodically, as they may be updated. Continued use of the platform following any update constitutes acceptance of the revised Terms.
Plain English summary: These are the rules for using q22. Using the platform means you agree to them. Read them before you start playing — especially the sections on bonuses, withdrawals, and prohibited conduct.
To register and use the q22 platform, you must meet all of the following eligibility requirements at all times:
q22 reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, all pending withdrawals will be cancelled, and any deposits made may be refunded at q22's discretion after investigation.
Age Restriction: This platform is strictly for adults aged 18 and above. If you are under 18, do not attempt to register. Parental controls and filtering tools are available to help protect minors from accessing online gaming content.
Each player is permitted to hold only one active account on q22. Operating multiple accounts — whether under the same name, different names, shared devices, or shared payment methods — is strictly prohibited. If duplicate accounts are detected, all associated accounts will be suspended and any balances may be forfeited pending investigation.
When registering, you must provide accurate, complete, and up-to-date personal information. This includes your full legal name, date of birth, and any other information requested during the registration or verification process. Providing false or misleading information is a breach of these Terms and will result in account closure.
q22 may require you to verify your identity before processing withdrawals or if your account activity triggers a review. Verification typically requires a government-issued photo ID and, in some cases, proof of address or proof of the payment method used. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account restriction.
You are solely responsible for keeping your login credentials — username and password — secure and confidential. Do not share your account details with anyone. q22 will never ask for your password via email, chat, or any other channel. Any activity that occurs under your account credentials is your responsibility unless you have reported a security breach to q22 support in advance.
Tip: Use a strong, unique password for your q22 account and do not reuse passwords from other websites. If you believe your account has been accessed without your permission, contact q22 support immediately.
All deposits, balances, bets, winnings, bonuses, and withdrawals on q22 are denominated in Pakistani Rupees (PKR). There are no hidden currency conversions or exchange rate charges applied to your transactions.
q22 currently supports the following deposit methods for Pakistani players:
Deposits via JazzCash and Easypaisa are typically reflected in your q22 PKR balance within a few minutes of confirmation. Bank Transfer and Raast deposits may take slightly longer depending on your bank's processing schedule. q22 does not charge fees on deposits, though your payment provider may apply their own charges.
Minimum deposit amounts vary by payment method and are displayed at the time of the transaction. Deposits below the stated minimum for a given method will not be processed and will be returned to the source account.
q22 is not responsible for deposits that are declined by your bank, mobile wallet provider, or card issuer. If a deposit does not appear in your account within the expected timeframe, contact q22 support with the transaction reference number for investigation.
Note: Only deposit funds that belong to you. Using payment methods registered to third parties — including family members — is not permitted and may result in account suspension and return of funds.
Withdrawals must be made using a payment method that you have previously used to deposit into your q22 account, or an account that has been verified as belonging to you. Third-party withdrawals are not permitted under any circumstances.
Standard withdrawals are processed within the timeframes stated on the Withdrawal page. VIP members at Gold tier and above benefit from expedited withdrawal processing. Diamond VIP members receive express-priority handling at the top of the processing queue.
q22 may require identity verification to be completed before processing any withdrawal. This is a standard procedure intended to protect players from fraud and is not a reflection of any wrongdoing on your part. Please ensure your account details and documents are up to date to avoid delays.
Any active bonus funds or bonus-locked balances must have their wagering requirements fully met before the associated winnings can be withdrawn. Attempting to withdraw a balance that includes unwagered bonus funds will result in either the bonus being forfeited or the withdrawal being held pending completion of wagering requirements, at q22's discretion.
q22 reserves the right to refuse or delay a withdrawal if there are reasonable grounds to suspect fraud, money laundering, breach of these Terms, or if verification documentation has not been provided. In such cases, q22 will communicate the reason for the hold to the affected player within a reasonable timeframe.
All bonuses, free bets, cashback offers, reload promotions, and VIP rewards offered by q22 are subject to the specific terms stated at the time of the offer. Where there is any conflict between a promotion-specific term and these general Terms, the promotion-specific term takes precedence for that offer only.
Most deposit bonuses and free bet credits carry a wagering requirement — a multiplier that specifies how many times the bonus amount (and in some cases the deposit amount) must be wagered before winnings can be withdrawn. The applicable wagering requirement is always stated clearly in the bonus offer details. Ensure you read the full offer terms before accepting any bonus.
Each promotion is available once per player, per household, per device, and per payment method unless explicitly stated otherwise. Attempts to claim the same offer multiple times through different accounts, devices, or payment details will be treated as bonus abuse and will result in cancellation of the bonus and potential account suspension.
Bonuses that are not used or wagered within the validity period stated in the offer will expire automatically. Expired bonus funds and any associated winnings will be removed from your account balance without notice. It is your responsibility to track the validity dates of any active bonuses.
q22 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. This does not affect bonuses already accepted and in progress by players, provided those players are complying with the applicable bonus terms.
Important: Always read the full terms of a bonus offer before accepting it. If you are unsure about any bonus condition, contact q22 support before opting in.
A bet is only considered accepted once you have received a confirmed bet reference number and the bet appears in your account bet history. q22 reserves the right to refuse any bet at its discretion without providing a reason, particularly where market integrity concerns have been identified.
All sports bets — including Cricket, PSL markets, T20 internationals, Football, Esports, and all other markets — are settled according to the official result as declared by the relevant governing body or competition organiser. For Cricket, this includes the Pakistan Cricket Board (PCB) official results for domestic matches and the relevant international body for international fixtures.
A bet may be voided and the stake returned in the following circumstances:
In-play (live) betting markets are suspended and updated in real time. q22 is not liable for bets placed on incorrect in-play data caused by data feed delays. Bets placed after an event's outcome is determined — due to a feed delay — may be voided at q22's discretion.
Maximum payout limits apply per bet and per event. These limits are displayed within the betting interface and may vary by sport, market type, and event size. Bets whose potential winnings exceed the applicable maximum payout will be capped at the stated maximum.
Cricket & PSL Note: PSL matches and international cricket fixtures may have specific market rules that differ from standard match-betting rules — for example, Duckworth-Lewis-Stern (DLS) method results in rain-affected matches. These are stated in the individual market rules available in the betting section.
All casino games — including Slots, Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and all other titles — use certified random number generation (RNG) or live dealer outcomes. Once a game round has been completed and the result has been displayed, that result is final and cannot be reversed except in the case of a verified technical error.
In the event of a disconnection during a casino game round, q22 systems will complete the round based on its natural outcome. If a game round cannot be completed due to a server-side error, the stake for that round will be returned to your balance. q22 is not responsible for disconnections caused by your internet service provider or device.
Live Casino games are hosted by third-party providers whose specific game rules apply. These rules are displayed at each table before play begins. Players are expected to read the table rules before placing Live Casino bets. In the event of a discrepancy between displayed rules and a game outcome, the game provider's recorded result takes precedence.
Game availability may vary due to maintenance, provider updates, or regional restrictions. q22 does not guarantee that any specific game title will be available at all times and is not liable for losses of expected play time caused by temporary game unavailability.
The q22 VIP programme operates across five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Tier progress is calculated based on your total wagering activity across all platform verticals — Sports Betting, Casino, Live Casino, and Slots — over the applicable assessment period.
VIP benefits including weekly PKR cashback, withdrawal priority, personal account managers, and PSL event promotions are awarded according to your tier at the time of each benefit cycle. Tier status is subject to ongoing activity requirements — prolonged inactivity may result in tier recalculation at q22's discretion.
q22 reserves the right to modify the structure, benefits, or eligibility criteria of the VIP programme at any time. Changes will be communicated to active VIP members in advance where reasonably practicable. Full details of current VIP tier benefits are available on the VIP page.
VIP Cashback: Weekly cashback is calculated on net losses within each assessment week and paid as a percentage determined by your tier. Cashback is credited to your q22 PKR balance and may carry a minimum wagering requirement before withdrawal. Full cashback terms are stated in the VIP section.
The following conduct is strictly prohibited on the q22 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities where applicable:
Zero Tolerance: q22 operates a zero-tolerance policy on fraud and money laundering. All suspicious activity is reviewed by the risk and compliance team. Where warranted, q22 will cooperate fully with financial institutions and relevant authorities.
q22 may suspend or permanently close any account at any time where there are reasonable grounds to believe these Terms have been breached, or where continued operation of the account poses a risk to the platform, other players, or the integrity of q22 services. Where a suspension is the result of a suspected breach under investigation, q22 will notify the affected player within a reasonable timeframe and provide an opportunity to respond.
If an account is closed due to a breach of these Terms, any remaining balance may be withheld pending investigation. Where the investigation concludes that no breach occurred, the balance will be returned. Where a breach is confirmed, balances derived from prohibited conduct may be forfeited.
You may request the closure of your own account at any time by contacting q22 support. Any real money balance (excluding active bonus funds with unmet wagering requirements) will be processed for withdrawal to your verified payment method upon closure. Allow standard processing times for the final withdrawal to be completed.
Players who wish to take a break from gaming or apply a self-exclusion period can do so through the responsible gaming tools available in the account settings. During a self-exclusion period, your account will be restricted from deposits, betting, and casino activity. Self-exclusion requests are processed promptly by the support team.
All content on the q22 platform — including but not limited to software, code, design elements, graphics, logos, game assets, text, data feeds, and promotional materials — is the intellectual property of q22 or its licensed content providers and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable licence to access and use the q22 platform for personal entertainment purposes only. This licence does not extend to reproducing, distributing, modifying, reverse-engineering, scraping, or commercially exploiting any part of the q22 platform or its content without prior written consent.
The q22 name, logo, and associated branding are proprietary marks. Use of q22 branding for any unauthorised purpose — including affiliate misrepresentation or impersonation — is strictly prohibited.
q22 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account, you consent to the collection, storage, and use of your personal information as described in the Privacy Policy.
Personal data collected during registration and verification is used for account management, identity verification, fraud prevention, and customer support purposes. q22 does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification services, and fraud prevention systems strictly as needed to operate the platform.
You have the right to request a copy of the personal data q22 holds about you, to request corrections to inaccurate data, and to request deletion of your data in circumstances where q22 is not legally required to retain it. Data requests can be submitted via the support team.
q22 is committed to providing a safe and responsible gaming environment. Online gaming and sports betting are forms of entertainment and should always be approached with a clear budget and defined time limits. They are not a reliable way to generate income.
The following responsible gaming tools are available to all q22 players:
If you are concerned about your own gaming habits or those of someone you know, we encourage you to use these tools and to seek guidance from independent support resources. q22 does not provide medical or counselling services — players who feel they may have a problem with gambling should seek professional support.
Full details are available on the Responsible Gaming page.
Play Responsibly: Only gamble with money you can afford to lose. Set a budget before you start and stick to it. Never chase losses. Gaming should be fun — keep it that way.
To the maximum extent permitted by applicable law, q22 shall not be liable for:
Nothing in these Terms shall limit q22's liability for fraud, wilful misconduct, or any liability that cannot be excluded by law. In all other circumstances, q22's total aggregate liability to you in connection with your use of the platform shall not exceed the total amount of deposits you have made in the 12 months preceding the event giving rise to the claim.
q22 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, q22 will make reasonable efforts to notify registered players via the platform or by email to the address on their account. It remains your responsibility to review the current Terms periodically.
The most recent version of these Terms is always available at q22.bz/terms-conditions. The date at the top of this page indicates when these Terms were last updated. Continued use of the platform following any update constitutes your acceptance of the revised Terms. If you do not agree to an updated version, you should cease using the platform and contact support to close your account.
If you have any questions, concerns, or disputes relating to these Terms and Conditions, or any aspect of the q22 platform, please contact the support team. q22 customer support is available 24 hours a day, seven days a week.
You can reach the q22 support team via the live chat feature available within the platform, or by email at:
[email protected] — Please include your registered username and a clear description of your query for the fastest possible response.
For responsible gaming enquiries specifically, including self-exclusion requests and limit adjustments, please visit the Responsible Gaming page or mention "Responsible Gaming" in the subject line of your support message for priority routing.